Shipping & Returns

SHIPPING
Toyshop.com.au uses Australia Post to deliver goods Australia wide. The delivery fee is calculated on the weight, dimensions and destination postcode of the parcel. All parcels are shipped via Australia Post from our warehouse in Victoria 3222. Weight is calculated on cubic measure according to Australia Post.

Once you have become a member of ToyShop.com.au, the delivery fee or shipping cost for your order can be calculated at any time prior to checkout or purchasing. You have the ability to monitor the progress of your order from purchase to dispatch.

ToyShop.com.au offers "free" shipping for orders over $150 and under 3kgs Australia wide.

All orders valued over $50 are sent receipted delivery (fully trackable) through Australia Post, therefore must be signed for on receipt of delivery. If goods cannot be signed for at the specified delivery address, they will be delivered to the nearest Australia Post Office for collection. All registered post items can be traced through Australia Post once your order has been shipped.

Items (in stock) are dispatched within 2 working days of receipt of payment (unless otherwise notified). Delivery to major States and Territories and surrounding areas is typically 4-7 working days. For delivery to remote or rural areas please allow a further 2-7 working days. There is no weekend or Public Holiday delivery anywhere in Australia.

Please read "Testimonials" for some happy customer testimonials on our speedy service!


RETURNS

We undertake to replace you for any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us (see our “contact us” webpage), so that we can manage the return process appropriately and supply you with return authorisation and/or reference number.

We also undertake to exchange or refund any undamaged product purchased from us so long as it is returned unused and with proof of purchase within Thirty (30) days of the invoice date.  If undamaged goods are returned to us for exchange or refund, we do not refund any packing and postage charges. Return of undamaged goods for exchange or refund is entirely at your cost and risk.

Goods that have been opened, used, tags or packing/instruction manuals removed, or goods sold on a "no return basis" cannot be returned, unless faulty. Return of special order items is at our discretion.

We recommend that returned products be sent by Australia post and should be sent by registered or certified mail to:


ToyShop.com.au
P.O. Box 707
Drysdale
Victoria 3222


We accept no responsibility for loss or damage to goods occurring in transit on return to ToyShop.com.au.

Goods returned by "Cash on delivery" are not accepted by us, return postage costs incurred will be reimbursed to the sender if the item is deemed faulty once received by ToyShop.

All returned goods must be sent with a copy of the ToyShop invoice as proof of purchase and the return reference number..

We are here to help. If you have any concerns prior to purchasing or about your products please don't hesitate to contact us.